At LOVION, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to make the return process smooth and simple.
Eligibility for Returns
- Items must be returned within 30 days of the purchase date.
- Products must be unused, unopened, and in their original packaging.
- We do not accept returns on gift cards, promotional items, or sale products.
How to Initiate a Return
- Contact Us: Email our support team at info@lovionusa.com with your order number and reason for return.
- Approval: Once approved, you’ll receive instructions on how to ship your item back.
- Refund: After we receive and inspect your return, a refund will be processed to your original payment method within 7–10 business days.
Damaged or Incorrect Items
If you received a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging. We’ll arrange a replacement or refund at no extra cost.
Return Shipping
- Customers are responsible for return shipping costs, except in cases where the product was damaged or incorrect.
- We recommend using a trackable shipping service to ensure we receive your return.
???? Questions?
We’re here to help! Contact us at info@lovionusa.com for any further assistance.
