Returns Policy

At LOVION, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to make the return process smooth and simple.

Eligibility for Returns

• Items must be returned within 30 days of the purchase date.
• Products must be unused, unopened, and in their original packaging.
• We do not accept returns on gift cards, promotional items, or sale products.

How to Initiate a Return

1. Contact Us: Email our support team at info@lovionusa.com with your order number and reason for return.
2. Approval: Once approved, you’ll receive instructions on how to ship your item back.
3. Refund: After we receive and inspect your return, a refund will be processed to your original payment method within 7–10 business days.

Damaged or Incorrect Items

If you received a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging. We’ll arrange a replacement or refund at no extra cost.

Return Shipping

• Customers are responsible for return shipping costs, except in cases where the product was damaged or incorrect.
• We recommend using a trackable shipping service to ensure we receive your return.

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💛 Questions?
We’re here to help! Contact us at info@lovionusa.com for any further assistance.